Shipping

Generally all orders are shipped within 2 work days from the recieved payment.

Delivery time in Italy normally takes about 24/48 hours from the moment the courier has taken charge of the package.

Delivery time in the European Union normally takes about 3/5 days from the moment the courier has taken charge of the package.

Delivery time for US orderes normally is about 6-10 days from the moment the courier has taken charge of the package.

We normally ship with GLS and we will give you a tracking number of your package.

Shipping cost:

Italy: 5,99 Euro or free for orders over 49,99 Euro

UE: 12,90 Euro for the following countries: Austria, Belgium, Denmark, Hungary, Liechetenstein, Luxemburg, Netherlands, Slovenia, Germany

US: 59,00 Euro 

If your country is not listed, contact us at crochetromance@gmail.com for a shipping quote.

Returns

 

1. In accordance with the legal provisions in force, the buyer has the right to withdraw from the purchase without any penalty and without specifying the reason, within the period of 14 days pursuant to art. 57 of Legislative Decree 206/2005 starting from the date of receipt of the products.

2. In the case of multiple purchases made by the purchaser with a single order and delivered separately, the 14-day term starts from the date of receipt of the last product.

3. The user who intends to exercise the right of withdrawal of the purchase can send an email, indicating the order number and the user's name, to:

crochetromance@gmail.com

4. The buyer must exercise the right of withdrawal also by sending any explicit declaration containing the decision to withdraw from the contract or alternatively to send the standard withdrawal form, as per Annex I, part B, Legislative Decree 21/2014 obligatory.

5. The goods must be returned to:

Via Coriano Case Ferrari n. 9, 42030 Villa Minozzo (RE), Italy

 

6. The goods must be returned intact, in the original packaging, complete in all its parts and complete with the attached tax documentation. Without prejudice to the right to verify compliance with the above, the site will reimburse the amount of the products subject to withdrawal within a maximum period of 10 days, including any shipping costs, starting from receipt of the returned goods.

7. As required by art. 56 paragraph 3 of Legislative Decree 206/2005, amended by Legislative Decree 21/2014, the site may suspend the reimbursement until receipt of the goods or until the demonstration by the buyer of having sent back the goods.

8. The right of withdrawal will not apply if the services and products of www.filatiromance.com are included in the categories of art. 59 of Legislative Decree 206/2005.

9. The site will make the refund using the same payment method chosen by the buyer during the purchase. In the case of payment made by bank transfer, and if the buyer intends to exercise his right of withdrawal, he must provide the bank details: IBAN, SWIFT and BIC necessary for the repayment.

The shipping cost of the return is in charge of the buyer.